Lost in the world of technobabble? Think "organic search" means spending an afternoon in the produce aisle? At BKV, we're here to help. Welcome to the BKV Interactive Glossary!
Brush up on these popular Internet terms. And then take a closer look at what we do for clients like you. Or let us show you why we are the perfect partner for your interactive marketing needs. Contact us today.
Abandon
When a user ditches a shopping cart — and all the items in it ‚ before finishing the purchase.
Above the Fold
The top part of a Web page that a user can see without scrolling down. Think 3-inch-tall bold newspaper headline.
Ad Clicks
Number of times users click on an ad banner. It's exactly as complicated as it sounds—which is to say, not very.
Ad Network
A "collector" of advertising inventory for many sites that acts as a sales representative for the sites it contains. Like a pawn broker, but for Web content.
Ad Serving
Delivering ads to a user's computer, normally by a Web publisher or by a third-party ad server.
Affiliate
A marketing partner that promotes your product under a pay-for-results agreement. You know—you scratch our back, we'll advertise yours.
Aggregators
Software or Web services that collect syndicated Web content like news headlines, blogs, podcasts, etc. and put them into one collective space for easy viewing.
Algorithm
The Rubik's Cube of Web marketing—a compact, complex little puzzle that helps search engines determine the relevance of one Web page over another. But since search engines tend to keep updating their algorithms, Search Engine Optimization needs constant research to keep up with the times.
Anchor Text
Refers to the actual wordage of a hyperlink—the word that you click on to reach another site. For instance, if someone used the phrase "home page" to link to a site's home page, then the anchor text would be—say it with us—"home page."
Avatar
A virtual "you" on a virtual reality site. With a virtual home, a virtual job and a virtual Interactive Term Glossary to read.
Bandwidth
The amount of information (text, images, video, sound) that can be sent through a connection—usually measured in bits-per-second. A fast modem can move approximately 15,000 bits in one second. A full page of text is about 16,000 bits. Full-motion, full-screen video requires about 10,000,000 bits-per-second, depending on compression. Which is why your IT guy gets cranky when everyone gets on YouTube at the same time.
Backlinks
Links on outside sources that lead to your Web page. Backlinks are important for search engine optimization (SEO), because some search engines give higher rankings to Web sites that have lots of quality backlinks.
Banner
Large ad spaces on commercial Web sites that are usually "hot-linked" to the advertiser's site.
Beacon
A snippet of code placed in an ad, on a Web page or in an e-mail which helps measure whether it was delivered to the browser—and helps track actions in general.
Behavioral Targeting
Using advertising technology to target Web users based on their previous behavior (see "Profiling").
Beta
A test version of a Web site or software, prior to final release. A Web designer's way of testing a site's wings out in the big scary world.
Blog
Short for "Web log," a kind of online diary that a user ("blogger") can constantly update with his/her own news/opinions/photos/what have you. Through blogs, regular people can now compete with recognized publishers for the attention of millions of Web readers.
Broadband
An Internet connection that delivers a relatively high bit rate—any bit rate at or above 128 Kbps. Cable modems and DSL both offer broadband connections.
Buffering
When a streaming media player holds back portions of a streaming media file until there is enough information for the stream to begin playing.
Cache Busting
Serving content in a way that reduces or prevents browsers from just pulling content out of their caches. This forces the browser to fetch a fresh copy for each request—so a site gets a more exact count of the number of requests from users.
CGI Script (Common Gateway Interface)
A way to pass data to a Web server, usually through a Web form where you enter information and then click "submit."
Click
The opportunity to be transferred to a new site by clicking on an ad, as recorded by the server.
Cloaking
"Tricking" a search engine into giving a site a higher ranking. Done by giving false content to the search engine's spider, pretending the site is something it isn't. This often gets users to visit a site based on a completely fabricated description, only to find that the site contains completely irrelevant—maybe even harmful—content. Ew.
Codec
Short for compressor/decompressor. Codecs are computer algorithms that are used to compress the size of audio, video and image files—making them smaller so they use less bandwidth.
Conversion Rate
The percentage of clicks that generate sales or leads. This number is given by dividing the number of sales/leads by the number of clicks you send to the offer. For example, if 100 clicks generated 100 visitors to your site, and those visits generated 5 sales/leads, then your conversion rate would be 5%.
Content Integration
Working advertising messages into a regular article or blog post—also known as a "Web advertorial."
Cookie
A file on your computer that tracks where you've been on the Web. Your browser stores this information, so sites you've visited can "recognize" you when you return. But if you want to go into stealth mode, you can always disable them.
Deep Linking
Linking to a page deep within the inner recesses of a site, where the ultra-specific content lives (instead of just linking to the home page).
DNS (Domain Name System)
Translates domain names to IP addresses. In other words, DNS takes a simple "name.com" construction and turns it into a jumble of numbers—so that Web servers can tell exactly where a request is coming from (see "IP Address").
Emoticons
Punctuation mark combos that look like smiley faces, sad faces, winking faces, etc. (We say "etc." to acknowledge that there are, in fact, more complex emoticon options out there—but beware that your e-lameness is directly proportional to the complexity of your emoticons.) A way to compensate for the fact e-mail can't communicate tone of voice. Useful if your e-friends never know when you're joking.
Expandable Banners
Fixed online ads that expand when a user rolls over them with the mouse. Also called skyscrapers.
Firewall
A security barrier placed between your internal computer network and the Internet. It keeps your information in and unwanted people out—your very own Secret Service.
Flash
A vector-based animation program that has become popular with Web designers. But it tends to throw a wrench into this whole SEO business—because search engine spiders can't read the text contained in a Flash design.
Floating Ads
Ads that appear within the main browser window on top of the Web page's normal content—"float" over the page.
Frames
Multiple, independent sections that add up to a single Web page. Each frame is built as a separate HTML file but with one "master" file to identify each section.
Frequency Cap
Limit on the amount of times a specific user is shown a specific ad. Leave 'em wanting more, we always say.
GIF (Graphic Interchange Format)
A graphics format that can be displayed on almost all Web browsers. Everybody's doing it—most of the pictures you see online are GIF files.
Hacker
Originally used to describe a computer enthusiast who pushed a system to its highest performance through clever programming. Problem is, a bunch of e-hooligans have given hackers a bad name.
Heuristic
A way to measure a user's unique identity by looking out for a rule or algorithm only valid for that server.
Hit
Any request to the Web server for any type of file—an HTML page, an image (jpeg, gif, png, etc.), a sound clip, a CGI script, the kitchen sink, etc.
HyperText Markup Language (HTML)
A coding language used to make hypertext documents for use on the Web. Basically, a block of text is surrounded by codes pointing out how it should appear online.
Hyperlink
A clickable link in text or graphics that takes you somewhere else when clicked—whether to another place on the same page, to another page on the same site or to a completely different site altogether. It's the single most powerful and important function of online communications.
Interactive Advertising
The big umbrella category that covers all forms of online, wireless and interactive television ads—including banners, sponsorships, e-mail, keyword searches, referrals, slotting fees, classified ads and interactive television commercials.
Interstitial Ads
Ads that appear between two content pages. Also known as transition ads, intermercial ads and splash pages.
Intranet
Private networks that use Internet protocols, software and servers. Corporations usually use them for employee e-mail and messaging. They make it is easy for corporate users to communicate with one another, and to access information on the Internet.
Inventory
The number of ads available for sale on a Web site. Ad inventory is determined by the number of ads on a page, the number of pages containing ad space and the number of page requests.
IP Address
Internet Protocol address. Every system connected to the Internet has a unique IP address, which consists of a number in the format A.B.C.D where each of the four sections is a decimal number from 0 to 255. Most people use domain names instead, which are then converted to IP addresses by the network and the Domain Name Servers. With virtual hosting, a single machine can act like multiple machines (with multiple domain names and IP addresses).
ISP (Internet Service Provider)
A business that provides Internet to either individuals or companies. And there's a lot of Net to go around—there are over 3,000 ISPs in the U.S. alone. So shop around.
Java
A programming language created supports enhanced features, such as animation or real-time updating of info.
Keyword
Magic words, that magically draw traffic to your site. OK, actually, they're just words that are commonly entered into search engines, and advertisers can buy them in order to get ads embedded into the search results—but don't you think the magic thing makes a better story?
Lag
The amount of time between making an online request and receiving a response. Often, a user will give up if a site lags too long. Until lag time disappears completely, the Internet can't claim total user-friendliness.
Link Popularity
A measure of inbound links. In other words, when a lots of quality sites link over to one particular site, then that site has become very "link popular."
Log File
A file that records transactions occurring on the Web server—like the URL served, IP address of requestor, status code of request, user agent string, previous URL of requestor, etc. T's crossed, check; i's dotted, check.
M-commerce
Mobile commerce—conducting monetary transactions via a mobile device. Business-on-the-go, literally.
Meta Search Engine
A search engine that pools the results of other search engines to offer up a wider range of results. Web search on steroids.
Micro-sites
Multi-page ads reached by clicking an initial ad. The user stays on the publisher's Web site, but gets more information from the advertiser than would come from standard ad format.
Netiquette
The Internet's own rules of conduct. In this electronic age, leaving the e-mail subject line blank or using excessive CAPSLOCK is as mortifying as picking up your meat fork during the salad course.
Opt-in
Giving a company permission to use your data for a particular reason, like sending emails to market the company's products and services.
Organic Search Results
"All-natural" results from a Web search, appearing in the main body of a search page. These are the results that haven't been paid for and are placed according to how closely they match the search term.
Paid Listings
The search results in which advertisers pay to be featured prominently. This list usually appears in a separate section to the organic search results—usually at the top of the page or down the right hand side.
Performance Pricing Model
An advertising model in which advertisers pay based on a set of agreed upon performance criteria, such as a percentage of online revenues or delivery of new sales leads.
Pixel
Picture element (single illuminated dot) on a computer monitor. Used to indicate the size of Internet ads.
Portal
A Web site or service that offers a broad array of resources and services, such as email, forums, search engines, and online shopping malls. A way of keeping the site's users "close to home." The first Web portals were online services, such as AOL, that provided access to the Web—but now most search engines have transformed themselves into Web portals to attract and keep a larger audience.
Profiling
Learning about a consumer's interests by tracking their movements online. Like a Private Eye. But without the narration and creepy saxophone.
Push
A server delivering ("pushing") information to a consumer rather than letting the user request ("pull") the information themselves. It's where profiling pays off.
Rank
An ad's standing in comparison to other ads, based on the graphical click-through rate. Rank gives advertisers info on an ad's performance across sites. It's not a beauty contest, of course—unless you rank high. In which case it's TOTALLY a beauty contest.
Reach
Number of unique users that visited the site in a period of time—also called unduplicated audience. Limber up, stretch those e-muscles, and reach.
Referrer
The URL or Web page that a user clicked on to arrive at your Web page. This is often recorded in the log files by the Web server software.
ROI (Return on Investment)
Net profit divided by investment. A kind of report card for your ad agency.
RSS (Really Simple Syndication)
Software that lets users flag Web site content (like in blogs or news sites) and aggregate new entries into an easy-to-read format that is delivered directly to the subscriber of RSS feeds.
Search Engine
An application that helps Web users find information on the Internet—just say the magic word, and up comes a goldmine of content.
Search Engine Optimization (SEO)
Using popular keywords and phrases on a Web site, making the site rank high when those terms are part of a Web search. Makes for good "packaging," Web-wise.
Session
A sequence of Internet activity made by one user at one site, or a series of transactions performed by a user and tracked across successive Web sites.
Session Cookies
Temporary cookies, erased when the browser exits at the end of a Web surfing session (see "Cookie").
Skins
Customized and sets of graphics that let you give your desktop or browser your own look—without affecting the way it works. Skins can be brand-infused and used for marketing.
Sniffer
Software that detects capabilities of the user's browser (looking for such things as Java capabilities, plug-ins, screen resolution, and bandwidth).
Spider
A software program that combs the Web for new sites and updates, like a spider looking for a fly.
Splash Page
A bridge page between a banner ad and an advertiser's Web site, providing product info and hotlinks. Splash pages are replacing many home pages—particularly on sites more involved with news and publishing—as gateways into Web content. They start with a bigger "splash," more graphics and timely information, and change often—like the cover of a magazine (see "Interstitial Ads").
Stickiness
The effectiveness of a site in holding onto its users. A good way to quiet those who keep bringing up low traffic numbers. Forget quantity—look at that stick!
Streaming
Technology that delivers continuous audio and video from a remote Web site, or an Internet data transfer technique that lets the user to see and hear audio and video files.
Submission
Content submitted or suggested to a search engine or directory. Several search engines and directories let companies suggest or pay for content to be included. In most cases, the actual submission should be optimized to include relevant keyword phrases to increase the chances of being found in a search (see "Search Engine Optimization").
Traffic
The number of visits to a Web site. One of the only places you'll be hoping for heavy traffic.
URL (Uniform Resource Locator)
The unique address of any page on the Web. It contains all the information required to locate a resource, including its protocol (usually HTTP), server domain name (or IP address), file path (directory and name) and format (usually HTML or CGI).
URL Tagging
Embedding unique identifiers into URLs. These identifiers are recognized by Web servers on later request, helping to pinpoint repeat visitors to a site.
Viral Marketing
Any advertising that propagates itself. When Hotmail users send email, they've become unwitting advertisers for the brand via a tag line at the bottom of the message.
VOIP (Voice Over Internet Programming)
Technology that allows the use of a broadband Internet connection to make telephone calls.
WAP (Wireless Application Protocol)
A program that standardizes the way wireless devices access the Web.
Widget
A small application designed to sit on a PC desktop or within a Web-based portal and offer useful or entertaining content to the end user.
Wiki
A Web application that allows users to add content, and also allows anyone to edit the content. And thus the phenomenon of Wikipedia was born.

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The way we see it, our work is only as good as the results it generates. Take a look at how BKV makes direct marketing work for clients like you.

November 12th, 2008: BKV Launches Usability Tool for Optimizing Client Web Sites
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November 10th, 2008: BKV Earns PRISM Awards for PR Work
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November 5th, 2008: Weyforth-Haas Marketing Takes Sister Agency Name, Becomes BKV
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November 5th, 2008:BKV Supports Charity Event to Build School in India
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October 21st, 2008: BKV Wins FundRaising Success Gold Award for Fundraising Excellence
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